Shipping policy

Shipping Policy

Last updated: September 2026

At Lovizomart, we are committed to providing a simple, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During busy periods, sales events, or unexpected circumstances, processing times may take slightly longer.

Shipping Time

Our estimated delivery time is:

7–15 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Lovizomart may offer free shipping promotions or other shipping discounts.

Order Tracking

Once your order has been shipped, tracking information may be provided to you by email or through your order information.

Please allow up to 2–5 business days for tracking information to update after shipment.

International Shipping

We may ship orders to selected international destinations.

International deliveries may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur due to:

Customs processing
Severe weather
Public holidays
Carrier delays
Incorrect or incomplete shipping information
High order volumes
Other circumstances outside our control

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the shipment status.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. Additional shipping costs may apply if a package needs to be reshipped.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and product.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery carrier. You may also contact us for assistance.