Refund policy

At Lovizomart, customer satisfaction is important to us.

7-Day Return Window

We accept eligible return requests made within 7 days of delivery.

To be eligible for a return, the product generally must:

Be unused and in its original condition
Be returned with original packaging where applicable
Include accessories and other items originally supplied
Not show signs of damage caused by the customer

This 7-day policy does not limit any statutory consumer rights that may apply to you under the laws of your country.

Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong product
A product significantly different from the description

please contact us as soon as possible after delivery.

Please include your order number, photographs/videos of the product, and a description of the issue so we can investigate and provide an appropriate solution.

Non-Returnable Items

Some products may not be eligible for return due to their nature, including certain:

Personal-use products
Hygiene-related products
Customized products
Products that cannot be resold for health or safety reasons

Any applicable exclusions will be communicated where appropriate.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.